Problem
Time + Effort
Technical managers typically provide in-person training lasting at least two months, sometimes delaying other ongoing urgent projects.
New hire field technicians undergo group training sessions with up to 50 participants, limiting their access to personalized tutorials and constraining their absorption of learning material during on-site classes.
The senior manager dedicates 1/3 of their work time to teaching tutorial classes, causing pressure on his 2/3 of projects.
一个图展现research result的结果；- visualize 很多user needs,而且是不同groups：FT（field technician），RE（Roof Engineer），STE(senior technical manager), 做这个affinity mapping； pain points, and behavior)
visualize很多insights；
The new hire field technician joins a class with 50 people, and he cannot focus 100% of his attention on the class.
Finding root cause (User research: in order to (1)find the problem root cause + (2)understand user mental model, needs, pain points, and behavior)
72% field technician have technical difficulties on self-learning process;
Senior technical manager needs to dedicate around 120h, roughly 1/3 of their daily workload, to prepare and teach the training class.
JBTD (找出两个最关键的key design directions)
Value = “JBTD“ * Perceived Likelihood of achievement / Time * Effort
HMW
How might we reduce senior manager time and effort on teaching field technician, so that they can save more time working on core projects?
How might we help technician to easily and quickly master domain knowledge and workflows, so that they can get onboard much faster and easier?
Design Direction
Hypothesis:
Insights: propose three concept testings:
(1) Crawl. (2) Walk (3) Run
concept 1: 15m
pros and cons
JTBD 1
For the Technician
When I join T-Mobile as a newly hired technician (the situation), I want to quickly and easily learn domain knowledge and get familiar with workflows (motivation), so I can efficiently perform my job tasks and contribute to the team's success (expected outcomes)
JTBD 1
For the Technical Manager
When I have newly hired technicians joining my team (the situation), I want them to learn domain knowledge and workflows with minimal time and effort from my end (motivation), so I can focus on higher-level tasks and ensure the team operates smoothly (expected outcomes)
Business Value Mapping
rationale. Pro con for each
cost/risk control , ROI. Return on investment; - long-term : AR不止是一个人用，可以很多人用，compare之前要花manager两个月去train这些人，device会更新换代，比如算manager时薪$100/h, 那么他过去要花$12000来training这些人，把数字大于AR的钱；20:05 ->
Align with behavior questions;
Design Iterations
concept 2:
pros and cons
concept 3: AR
pros and cons:
engagement +;
interaction cost -;
write down the user real feedback;
solution 1:
pros and cons
怎么让他们quickly master；比如cable的口，之前不是用颜色，而是用文字，左边第二个，右边第三个，减少了effort和time；
Problem
Usability Testing：测时间/效率/。。。。。。。。。
然后讲design impact /metric: before + after + goal (goal是之前在concept的时候跟pm设定好的，我是怎么achieve的，有一个点没有achieve到，比如说test completion rate，这个没有达标，为什么没有达标，我们只完成90%，这是我们next step要做的；)
为什么要说这个？ 因为我们只是保证easier和quickly，没有保证quality怎么样，quality就是怎么减少time to value，意识到这个项目是有帮助的；profile只要把我设定好的time + effort设定好的完成，这个项目就是成功的；而且我还detect出来了下一步进步的可能空间，说明我确实是用data-driven mindset去improve incremental design decision；（behavior question来了：怎么用data去inform design incremental design decision的，怎么去data-driven的）；
Business Value：research中得到的数据，做完了之后看有没有效，做experimental test；28：30
量化manager的工作时间，两个月之后的对比；revenue 和 costing cost：他们最看重的东西
solution 2:
pros and cons
24：24 让gpt给两个不是很好的方法，prompt先写的很细很细（写故事）；
solution 3
最后选了这个：
是因为time更少，更高的success rate，更高的route correctness
